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Returns Policy

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

1. Please email sales@themodeltreeshop.co.uk quoting your order number to inform us of your problem
2. Send your returned item to:
     The Model Tree Shop
     4 David Hume View
     Chirnside
     Duns, TD11 3SX
3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Merchandise that has been used, or altered will not be accepted for return or exchange. 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original postage and packing that you paid on the order. 

Exchanges

If your item is in like new condition, you may exchange your item for a different size or colour. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Your rights to return goods are protected under the EU Distance Selling Directive.

 


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