Terms and Conditions

This web site is owned and operated by The Model Tree Shop who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

 
Our Contact details:
The Model Tree Shop
4 David Hume View Chirnside Duns TD11 3SX United Kingdom
Phone: 01890819021
Fax: 01890817111
Email: sales [at] themodeltreeshop.co.uk
NB Please insert @ instead of (at)
 
 
 
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
 
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
 
We charge for all items unless there is going to be a long delay. Backordered items are charged at the time of ordering. If you do not wish to pay online, you may send your card information via phone or by post.
 
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake for you.
 
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling P&P starts at only £3.95 for all our UK retail customers.
 
We cannot provide a next day service if you order Saturday or Sunday these will be processed on Monday (except Bank Holidays) for Tuesday delivery.

Prices are based on MyHermes/ Royal Mail retail services plus a contribution towards packaging materials.

Please check the appropriate website for their terms and conditions
 
Our rates vary according to the value/weight of your order and are automatically adjusted.
 
 
As postal charges to North America & the rest of the World can be difficult to estimate we hereby promise that if upon posting these charges are found to be excessive a refund for the postage difference will be issued. (Excludes cost of packaging materials!) Likewise if we have severley underestimated the cost of postage we will ask for a contribution towards our excess.
 
 
We try to keep our database up to date but if your country is now in the EEC and we have not updated our database please let us know and we will refund the difference of the cost of your Postage.
Delivery Schedule We deliver your order right away. We will normally send your order to you in one business days. International orders are generally received in under seven to ten days.
 
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
 
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges We are not VAT registered and therefore no VAT is raised on our sales.
 
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01890819021 (International +44 01890819021) or fax us on 01890817111 or write to us at 4 David Hume View Chirnside Duns TD11 3SX United Kingdom
Privacy Policy The Model Tree Shop do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
 
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
 
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
 
You are entitled to cancel your order and return the goods within 7 working days for a full refund (less 10% restocking fee) and excluding all Postage and Packaging costs. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
 
Any goods returned should be in saleable condition. Please ensure that you package your returns carefully as we will not refund any unsaleable items.
 
We do not refund any postage costs.
 
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
 
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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